Avoda Golf Limited Warranty

At Avoda Golf, we build every club to exact, custom specifications and stand behind the quality of our craftsmanship. This guarantee sets out what is covered, for how long, and how to make a claim.

Your Legal Rights

This guarantee is offered in addition to your legal rights and does not affect them.

Under the Consumer Rights Act 2015, goods you buy from us must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, a replacement, a price reduction or a refund, depending on the circumstances and how long you have had the goods. These rights are free, and they cannot be removed or reduced by this or any other guarantee.

  • If a fault appears within 30 days of delivery, you may have the right to reject the goods and receive a full refund.
  • If a fault appears within the first six months, it is treated as having been present at delivery unless we can show otherwise.
  • Claims may be brought for up to six years from purchase in England, Wales and Northern Ireland, and five years in Scotland. This is the period in which a claim may be made; it does not mean every product is expected to last that long.

For free and impartial advice about your consumer rights, visit citizensadvice.org.uk.

What Is Covered

Avoda Golf guarantees to the original purchaser that all Avoda golf clubs will be free from defects in materials and workmanship under normal use for a period of two (2) years from the original date of purchase.

This guarantee applies whether the club was purchased:

  • Directly from Avoda Golf, or
  • Through an authorised fitter in the Avoda Precision Fitting Network

What You Need to Make a Claim

To be eligible under this guarantee, you must be able to provide:

  1. Proof of purchase — a receipt or order confirmation showing the date and place of purchase (direct from Avoda or through a Precision Fitting Network partner)
  2. The club itself, in a condition consistent with normal play and care

What This Guarantee Covers

This guarantee covers defects in materials and workmanship that arise under ordinary use. If a covered defect is found, Avoda Golf will, at its discretion:

  • Repair the club, or
  • Replace it with the same or a comparable model

What This Guarantee Does Not Cover

  • Normal wear and tear (scratches, scuffing, fading, wear on grooves or grips from regular play)
  • Damage caused by accident, misuse, abuse or neglect
  • Damage caused by alteration or repair carried out by anyone other than Avoda Golf or an authorised Avoda service centre

How to Make a Claim

  1. Contact Avoda Golf customer service at info@avodagolf.com to start your claim.
  2. Once your claim is reviewed, you will receive a Return Authorisation together with instructions for sending the club to us.
  3. Return the club to Avoda Golf using the instructions provided.

Postage. Where a claim is accepted, Avoda Golf will cover the cost of postage in both directions — sending the club to us and returning the repaired or replacement club to you. We will provide a prepaid returns label or reimburse your reasonable postage costs.

Issuing a Return Authorisation does not in itself confirm that a claim will be accepted. Final assessment is made once the club has been received and inspected, and we will explain our decision to you.

Additional Terms

  • Any replacement club is covered for the remainder of the original two-year period, rather than from the date of replacement.
  • This guarantee is offered to the original purchaser and is not transferable.
  • No employee, fitter, dealer, distributor or other third party is authorised to change, modify or extend the terms of this guarantee.

Our Liability

Nothing in this guarantee limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the above, we are not responsible for losses that were not foreseeable at the time of purchase, or for loss of profit, loss of business or business interruption. This guarantee is provided to consumers purchasing for personal use.

Returns and Cancellations

This page covers faulty or defective goods. For returns, exchanges and cancellation rights that are not related to a fault, please see our Returns Policy.

Contact

Questions about this guarantee or an existing claim can be directed to:

Avoda Golf Customer Service
info@avodagolf.com

Avoda Golf UK — returns and correspondence
Unit 43 Gatehouse Lane, Neaves Park, Hassocks, BN6 9LE, United Kingdom

Avoda Golf is a trading name of Golf Performance Innovations Limited, a company registered in England and Wales under company number 14961633. Registered office: 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, SY3 7FA, United Kingdom. VAT registration number: GB464772853.