Refund policy

At Avoda Golf, every club is built to order. Each one is assembled to individual specifications to give you a personalised fit and optimised performance. This policy explains your cancellation and return rights, and how they differ between custom-built clubs and branded merchandise.

Your Legal Rights

This policy is offered in addition to your legal rights and does not affect them.

We are under a legal duty to supply goods that are in conformity with the contract. Under the Consumer Rights Act 2015, goods you buy from us must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, a replacement, a price reduction or a refund, depending on the circumstances and how long you have had the goods. These rights cannot be removed or reduced by this policy.

Custom-Built Golf Clubs

All Avoda golf clubs — including iron sets, wedges and driving irons — are built to your individual specifications. Because these goods are made to your specification, you will not benefit from the 14-day right to cancel that applies to most goods bought online.

As a goodwill measure, we allow you to cancel a club order within 48 hours of placing it for a full refund. After 48 hours, components may already be allocated and assembly may have begun, so orders cannot be cancelled, returned or refunded.

This does not affect your legal rights if your clubs are faulty, not as described, or not fit for purpose. If something is wrong with your clubs, see Faulty or Damaged Goods below.

Branded Merchandise and Accessories

Branded merchandise, apparel and accessories are not built to order, so the standard cancellation rights apply.

Within 14 days of receiving your order you may cancel for any reason. Tell us within those 14 days, then return the items to us within a further 14 days. We will refund the price of the goods together with the standard outbound delivery cost. You may handle items as you would in a shop; if they are handled beyond that, we may reduce your refund to reflect any loss in value.

From day 15 to day 30 we extend a goodwill returns window. Items returned in this period must be unused, in their original condition, and accompanied by proof of purchase.

Return postage is the customer's responsibility in both cases, unless the item is faulty.

Faulty or Damaged Goods

If any item arrives damaged, or develops a fault, contact us at support@avodagolf.com and we will put it right. Where a claim is accepted, we cover postage in both directions.

Avoda golf clubs are also covered by our two-year guarantee against defects in materials and workmanship. See our Guarantee for full details.

Specification Accuracy and Changes

Please check that all specifications are correct before placing your order. If you need to request a change, contact us within 48 hours of placing it. After that window, components may already be allocated or assembly started, and changes may no longer be possible.

Adjustments After Delivery

If your clubs need minor adjustments such as grip changes or loft and lie tweaks, we may offer complimentary or discounted services where appropriate. Please contact customer support for assistance.

How to Cancel or Return an Item

To cancel an order or return an item, email support@avodagolf.com with your order number and a clear statement of what you would like to do. Please wait for our return instructions before sending anything back.

Refunds

Refunds are issued to the original payment method within 14 days of our receiving the goods back, or of your providing evidence that you have sent them, whichever is earlier.

Acknowledgement

By placing an order with Avoda Golf, you acknowledge that your clubs are built specifically for you and you agree to these terms. Nothing in these terms affects your statutory rights.

Contact

Avoda Golf Customer Service
support@avodagolf.com

Avoda Golf UK — returns and correspondence
Unit 43 Gatehouse Lane, Neaves Park, Hassocks, BN6 9LE, United Kingdom

Avoda Golf is a trading name of Golf Performance Innovations Limited, a company registered in England and Wales under company number 14961633. Registered office: 1 Brassey Road, Old Potts Way, Shrewsbury, Shropshire, SY3 7FA, United Kingdom. VAT registration number: GB464772853.